General Terms

The Qupola platform (the “Service”), available at qupola.io and app.qupola.io, is operated by PARAD, a sole proprietorship for computer services, consulting and digital marketing, owned by Siniša Necko, Martina Kontuša 12, Rijeka, Croatia, OIB 08648845078 (“Qupola”, “we”, “us”). These General Terms govern your access to and use of the Service. By creating an account or using the Service, you agree to these terms.

The Service is intended exclusively for business use by companies, sole traders and other professional users (hotels, restaurants, service businesses, agencies, tourism organizations). It is not directed at consumers. By accepting these terms you confirm that you are entering into them in the course of a business and not as a consumer, and that consumer-protection rules therefore do not apply.

Qupola provides three software modules, offered individually or combined:

• Reviews Report & Analysis – collection and AI-assisted analysis of publicly available guest reviews from third-party platforms, competition analysis and scheduled reports;
• Review Booster – QR codes and links that make it easy for your guests to leave reviews and to send you private feedback;
• Menus & Pricelists – digital menus with AI import and translation, and print-ready exports.

We continuously improve the Service and may add, change or remove features. Where a change materially reduces functionality you pay for, we will inform you in advance.

You must provide accurate information when registering and keep your credentials secure. You are responsible for all activity under your account, including activity of team members you invite. You may only create an account for a business you are authorized to represent.

New accounts receive a 14-day free trial that includes all modules. No payment details are required for the trial. When the trial ends, continued use of paid features requires an active subscription; otherwise the account's paid features are paused. We do not charge anything automatically at the end of a trial.

Subscriptions are priced per property, per calendar month or year, according to the price list published at qupola.io/pricing. We are not registered in the VAT system: VAT is not charged pursuant to Article 90(1) of the Croatian Value Added Tax Act (small business exemption). Listed prices are therefore final and no VAT is added. The Service is offered to business customers only.

Payment is made either online through our payment processor, Stripe (we never see or store your card details), or by bank transfer against an invoice we issue. Invoices are payable within the period stated on the invoice; we may pause paid features if an invoice remains unpaid after its due date and a reminder.

Optional add-on modules (for example Competition) require a plan that includes the module they extend, and are billed per property alongside that plan, according to the same price list.

Plans include allowances for the actions that carry a processing cost – collecting review history, AI menu imports, AI menu translations and competition refreshes. These allowances are granted per property, per year, are pooled across the properties on your account, and reset at the start of each 12-month period; unused allowance does not carry over. Keeping already connected review channels up to date is not counted against any allowance. If an allowance is used up, additional one-off units can be purchased; they do not expire and are used only after the included allowance is spent. Current allowances and add-on prices are shown on the pricing page and in the app.

We may change prices with at least 30 days' notice; changes apply from your next billing period. Yearly subscriptions keep their price until renewal.

You can cancel or change your subscription at any time in the app. Cancellation takes effect at the end of the paid period, during which the Service remains available. Except where required by law, fees already paid are non-refundable.

You agree not to:

• use the Service to create, solicit or publish fake, misleading or incentivized reviews;
• interfere with or disrupt the Service, or attempt to access it by unauthorized means;
• use the Service to violate third-party platform rules or applicable law;
• resell or provide the Service to third parties except under an agreed partner model;
• upload content that is unlawful or infringes third-party rights.

We may suspend accounts that materially breach these rules, after notice where practicable.

You retain all rights to the content you upload (menus, logos, texts, images). You grant us the licence needed to operate the Service (hosting, processing, displaying your content to you and your guests as intended). Processing of personal data is described in our Privacy Policy.

You are solely responsible for all content and materials you upload to or use within the Service, including photographs, images, logos, fonts, graphic elements and texts. You represent and warrant that you own, or have obtained, all rights, licences, consents and permissions necessary to use those materials within the Service and to grant us the licence described above.

We do not review uploaded materials for rights clearance. To the maximum extent permitted by law, we accept no liability of any kind – civil, criminal, financial or otherwise – for your use of photographs, graphic elements or any other materials without the permission of the author or rights holder; any such use is exclusively your responsibility. You will indemnify and hold us harmless from and against any third-party claims, damages, fines, penalties and costs (including reasonable legal fees) arising out of or in connection with content you upload or use in breach of this section.

The Reviews module works with review data that is publicly available on third-party platforms. Qupola does not operate, offer or provide any technical solution for extracting or collecting data from such platforms. Publicly available data is obtained exclusively through independent third-party data providers, which are solely responsible for their own collection methods and for their compliance with applicable laws and platform rules; Qupola assumes no responsibility or liability for the manner in which such providers collect data.

Qupola is not affiliated with, sponsored or endorsed by any review platform. The availability, accuracy and completeness of third-party data are outside our control, and we accept no responsibility for changes to, restrictions on, or the removal of such platforms or their data. All trademarks and platform names belong to their respective owners.

The Service, including its software, design and branding, is owned by Qupola and protected by law. These terms grant you a limited, non-exclusive, non-transferable right to use the Service for your business during your subscription.

We aim for high availability but do not guarantee uninterrupted operation. The Service is provided “as is”; AI-generated summaries and translations are aids that may contain inaccuracies and should be reviewed before business-critical use.

To the maximum extent permitted by law, our total liability arising out of or related to the Service is limited to the amount you paid us in the 12 months preceding the claim. We are not liable for indirect damages, lost profits or loss of data caused by circumstances outside our reasonable control. Nothing in these terms excludes or limits liability that cannot be excluded or limited under applicable law (such as liability for intent or gross negligence).

We may update these terms. Material changes will be announced by email or in the app at least 15 days before taking effect. Continued use after that date constitutes acceptance.

These terms are governed by the laws of the Republic of Croatia. Disputes fall under the jurisdiction of the competent court in Rijeka, Croatia. If any provision of these terms is found invalid or unenforceable, the remaining provisions remain in full force and effect.

Questions about these terms: info@savjetnik.net. Company details: Legal Data.