Reviews Report & Analysis
All your guest reviews. One AI-powered report.
Stop clicking through five platforms. Qupola automatically collects every review your property receives, reads them all with AI, and turns them into a rich 10-page Review Report – what guests love, what's slipping, which team members get praised, and what to do next. With three years of history refreshed as new reviews arrive, it's the fastest way to see what's really happening in your property, in real time.
Free 14-day trial · No credit card required · All modules included
Sound familiar?
The problems this module removes
Five platforms, five logins
Google, Booking.com, TripAdvisor, Facebook, Hotels.com – each with its own dashboard, its own scale, its own blind spots. Nobody has time to check them all.
Hundreds of reviews, zero insight
Reading every review is impossible; skimming a few is misleading. The pattern that costs you bookings hides in review #83 – the one nobody read.
Competitors are a black box
You see your own scores, but you have no idea why the hotel across the street is climbing while you plateau – or what their guests keep complaining about.
Features
Everything inside Reviews Report & Analysis
5 channels, one dashboard
Reviews from Google, Booking.com, TripAdvisor, Facebook and Hotels.com are pulled in automatically – with up to three years of history – and normalized to one comparable score.
The 10-page Review Report
Every review, read by AI and distilled into a rich, interactive report: strengths, weaknesses, trends, praised (and criticized) staff, and concrete recommendations.
Reports that come to you
The full Review Report lands in your inbox on schedule – say, every 1st of the month. Owners and managers stay fully informed without ever logging in.
Competition analysis
An optional €10/month add-on: track up to 5 competitors side-by-side – ratings, review volume, and an AI comparison of what their guests praise and criticize.
Multi-property & teams
Hotel groups, chains and destinations manage every property from one account, with role-based access for the whole team.
Every language, understood
Guests write reviews in dozens of languages. The AI reads them all – nothing gets lost because it was written in Dutch or Korean.
Competition analysis · €10/property/mo add-on
Compete on facts, not gut feeling
Add your closest competitors and Qupola tracks their public ratings and reviews next to yours. The AI compares guest sentiment across properties – so you know exactly where you win, where you lose, and what to fix first. It's an optional add-on to the Reviews Report, added or removed whenever you like.
- Side-by-side rating and volume benchmarks
- AI-written comparison of guest sentiment
- Spot competitor weaknesses you can win on
- Included in your scheduled PDF reports
How it works
Three steps to results
Find your property
Search by name – no logins to other platforms needed. Qupola works with publicly available review data.
Pick your channels
Connect Google, Booking.com, TripAdvisor, Facebook and Hotels.com. Historical reviews are pulled in right away.
Read one report
Open the interactive Review Report in your dashboard – or just wait for it in your inbox. Everything your guests said, understood in minutes.
“I used to spend Monday mornings clicking through five different sites. Now the Review Report simply arrives in my inbox and I read it with my coffee – I know exactly how every property is doing without logging in anywhere.”
Monika K.
Manager, Magnifique – revenue and sales management
Pricing
Reviews Report & Analysis
€33 /property/month
or €330/year – 2 months free · no VAT
Start your free trialFree 14-day trial · No credit card required · All modules included
Want Booster or Menus too? Combine modules and save – see all plans.
What's included
- 5 review channels (Google, Booking, TripAdvisor, Facebook, Hotels.com)
- 10-page interactive Review Report, refreshed automatically
- Up to 3 years of review history
- 5,000 reviews of history per year – refresh is unlimited
- AI executive summaries & sentiment analysis
- Competition analysis – optional €10/mo add-on, up to 5 competitors
- Scheduled PDF reports by email
- Multi-property dashboard & team access
FAQ
Reviews Report & Analysis – FAQ
Do I need to give Qupola my Booking.com or Google login?
No. Qupola works with publicly available review data – you simply search for your property by name and connect the channels. No passwords, no API keys, no risk to your accounts.
What is the Review Report?
It's the heart of the module: a rich analysis of everything your guests say, spread across around 10 interactive pages – ratings and trends per channel, sentiment and topics, what guests love, what's slipping, which staff members get praised or criticized, plus an AI executive summary with concrete recommendations. It covers up to three years of history and refreshes automatically as new reviews arrive, so you're always comparing today against the full picture.
How often are reviews updated?
Reviews are pulled automatically on a regular schedule, and you can also trigger a manual refresh whenever you want the very latest data before a meeting or report. The Review Report always reflects the newest data on top of up to three years of history.
What does the AI executive summary include?
The AI reads every review across all channels and writes a management-ready summary: overall sentiment, what guests praise most, recurring complaints, staff members who stand out, notable trends versus the previous period, and concrete suggestions for what to improve.
Can I track my competitors?
Yes, with the Competition add-on: €10 per property, per month on top of the Reviews Report. You get up to 5 competitor properties across your account, their ratings and review volume side-by-side with yours, and 4 competition refreshes per property a year – one per quarter. A refresh pulls fresh reviews for all your competitors at once; the AI comparison itself is unlimited. Add or remove it whenever you like.
How do scheduled reports work?
Choose the frequency and the recipients – owners, managers, the whole team. Qupola renders the complete Review Report as a branded PDF and emails it automatically, for example every 1st of the month. Nobody has to remember to log in: the insight simply arrives, which is exactly what overloaded managers told us they needed.
Does it work for multiple properties?
Yes. Manage any number of properties from one account – each with its own channels, reports and competitors. Team members can be given access to specific properties with different roles.
Win more guests – and the right rate for every night
Try every Qupola module free for 14 days. No credit card, no commitment – just results you can see.
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